Registered address: REVOLUT TECHNOLOGIES JAPAN K.K. 東京都港区六本木1丁目4番5号 アークヒルズ サウスタワー
レビュー
Unreliable money transfer I have been using Revolut in Japan for about 1 and half year. I was happy back then when I did not face any issues with the money transfer function. Two weeks ago, all my transfer transaction failed. The customer support was not particularly helpful. They have suggested solutions such as updating app, change passcode, etc which did not work at all. After talking to them for two weeks, they have come to back to me and said they cannot do anything about the transfer issue. I am very disappointed by how they handle the issue and particularly unhappy by the support.
彼らは自分たち自身の言葉を実行できていない - They are not able to carry out their own words ファイナンスアプリは各国金融当局規制が厳しいので予定していた機能が実装できないことも多いのだろうと思います。しかし、規制とは無関係で、かつ「間もなく開始」されるはずの「ユーザー名の変更」がアカウント開設から3年経ってもできないままです。3年待たされることを「間もなく」とは世界のどこでも表現しないはずです。自分たちの言葉に対してすら誠実ではないのですから、他のレビューにもあるように、信用できないアプリと言われても反論のしようがないのではないでしょうか。
I think that it is often the case that the planned functions cannot be implemented in the finance app due to the strict regulations of the financial authorities of each country. However, "username change", which is irrelevant to regulations and should be "started soon", remains impossible even three years after opening an account. Waiting for three years should not be described as "soon" anywhere in the world. They're not even honest with their words, so it's safe to say that it's an untrustworthy app, as in other reviews.
I wanted to transfer money to uk and downloaded this app, it said “charge 2000 yen or more then you can send money overseas” so I charged 2000 yen from my credit card. Then I tried to send it to Uk but couldn’t, error message says “only money charged by a debit card can be sent abroad”. Also it says “we do not wire money in Japan”. What??? How can I get my money back??? There was no warning It’s almost a fraud...