The amount actually charged to my credit card was about 1,500 yen higher than the amount displayed at the time of payment.
When I inquired about it, a new price was displayed and I agreed to it, right? I received a similar message and was told that it was not possible to refund the difference or cancel the order.
From the beginning, I researched the product's reputation on the internet and knew to be wary of people who can't speak English, so I took a screenshot of the product at the time of purchase to leave proof.
There was no new price displayed, and there was a screenshot from when I purchased it, so even if I said I had proof, they wouldn't take it.
I searched on Travelco and found it was the cheapest, so I tried using it, but in the end I think Trip.com was cheaper.
I'm going to give up this time, thinking it's just a learning experience.
Charged 6,437 yen to fix a simple name error I booked a flight via Gotogate, and the system reversed my name (first and last name). This was not my mistake, but a common issue with how third-party sites handle Vietnamese names.
Still, Gotogate asked me to pay 6,437 yen just to fix the name, even though the airline would do it for free if booked directly.
Terrible customer service, unhelpful and money-driven. I will never use this app again!
デベロッパの回答 、 Hi,
We’re sorry to hear you’re experiencing issues with your booking. However, this space is intended for app reviews and is not one of our support channels.
To assist you further, please reach out to our support team through one of the channels listed on our website. We’ll be happy to help you.
4.5 （評価数 ： 1,202）
アプリの名称で Google検索
App Storeでダウンロード
