デベロッパの回答 、 Hi hame2hamehame, thanks for your feedback; we're very sorry to hear of the issue you have described.
The most common areas to look at with BT-le are rebooting your handset, to clear caches and improve communication.
Secondly, reduce all multi-tasking, including streaming, just when trying to access the app.
Keep the devices close together and away from rival wireless sources, which may be impinging on signal, such as routers, wireless lighting controllers, wireless keyboards & mice, fitness trackers etc.
For support with your earbuds and the app, please contact either your retailer, or ourselves directly, through support@bowerswilkins.com.