マレーシア旅行にて 記載日:2024年10月 携帯機種:iPhone12 mini マレーシア到着後に、アプリのガイドに従ってHolaflyのデータローミングをオンにしましたが、右上に5Gと表示されるものの全くインターネットに繋がりませんでした。その日はなんとかホテルに行き（主回線の方のデータローミングを使った）、ホテルのwifiを使ってサポートセンターにチャットで連絡しました。日本語を指定したからか分かりませんが、返信は2時間後ぐらいに返ってきました。それから、サポートセンターの指示に従い何度も何度も（5,6回）前のeSiMを削除して、新しくeSiMをインストールしてを繰り返しました。QEコードで読み込んだり、手動で打ったりしていると、理由は分かりませんが、突然繋がりました。 今回の件では、インターネットが使えなかったことにより、1日不便な生活でしたが、サポートセンターが根気強く対応してくれたのと、最終的にはインターネットに繋がったので星4にしています。
Scam | 詐欺です I was using Holafly comfortably until 2025 Feb for a few trip. The network was so fast & the customer support was so efficient.
However, this time, I purchased their eSIM for a travel in UAE & Asia and it caused me a headache a lot.
UAE: Slow but still I could beat with it. After using, I tried to install the invoice for a company reimbursement but my UAE eSIM was still in “currently under use” section (it had been 14 days after expiration) so I couldn’t download my invoice. The customer support didn’t understand what I said until I shared the same screenshot twice & explain the situation 3 times. And their English was HORRIBLE AND RUDE. And still now I haven’t received my invoice.
Asia: I couldn’t use the eSIM. It’s not “slow,” it wasn’t working AT ALL. I contacted the customer support & did everything what they said but still didn’t work. And they forced to terminate the conversation before it’s solved. I needed to purchase another eSIM - of course from a different vendor. I requested a refund & received an email saying “We just wanted to let you know that a ticket has been created to follow up on your refund request, in which you will be able to monitor the status of the process. In a few minutes, you receive the message in your email, please check all your folders including SPAM.” It’s been 12 days since I received that email and I haven’t received ANYTHING, even an email that they said it would be sent “in a few minutes.”
I told that to the customer support again and they said “Please hold on for a moment while one of our representatives joins the chat. Please note that the time of waiting could be in a couple of hours. Thank you for your understanding! “
So much time, energy, & money wasting. I feel like there has been some major changes in Holafly operation team during 2025 Q1. Anyways whatever the reason is, I’m not using Holafly anymore & I hope less people experience the same thing as me.
デベロッパの回答 、 Hello, ゆそにこ, this is Ana. Thank you for sharing your experience with us with both eSIMs in the UAE and Asia. We are committed to providing the best possible service, and I regret to hear that you have faced many inconveniences with the invoice request and the network of both plans. Please know that our dedicated support team is always looking for ways to improve. I would like to look further into your concerns and provide an appropriate resolution, so please let us know the orders details at experience.reviews@holafly.com to investigate your case with priority. Best regards, Ana. Analyst, Customer Experience, Holafly.
4.4 （評価数 ： 456）
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