almost good app This app is very regrettable. The only thing that is inferior to other VPN apps is the widget function.
Deceptive Billing and Poor Customer Service I had a terrible experience with PureVPN. The service quality was poor, so I stopped using it. However, they automatically charged me for a renewal without any prior notice. When I contacted customer support immediately after the transaction, they refused to issue a refund, citing their strict 31-day policy.
This is not a fair practice—customers should be notified before being charged, and refunds should be available for unwanted renewals. Their lack of flexibility and poor customer support have left me completely disappointed. I strongly advise against using this service.
デベロッパの回答 、 Hey there! We’re sorry for any inconvenience you’ve faced. Our renewal policy states that subscriptions auto-renew by default, and refunds aren’t available for recurring payments—you can find all the details on our website. That said, we truly appreciate your feedback and will share it with our team to improve clarity. If you need any further assistance, feel free to reach out—we’re happy to help!
Scammers! I bought service because it was cheap and promised “Mystery Box” after 45days. Servers crash offted, some countries does not even work and guess what?! Never recived even my “code”. Get literally anything else!! Do not use this Vpn. Worst one I used!!!
デベロッパの回答 、 Hi! We apologize for the issues you've encountered with our service. To address your concerns, please email us your account details at apps@purevpn.com with the subject line "iOS App Store review." We will investigate the server issues and your missing "Mystery Box" code. Thank you for your patience and understanding.
3.6 （評価数 ： 140）
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